Tammy Lenski

Conflict resolution tools and strategies for key relationships at work and home

The Conflict Resolution Toolbox

Use the right tool at the right time

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Great conflict resolution is about more than improving communication. It's about helping people keep their balance in the middle of difficulty. And it's about helping the conversation unfold in a way that great results are more achievable. With tools that help you improve communication, support people, and use good process, you'll stand out as a savvy problem-solver.

The 15-minute self-mediation

Very few disagreements require a mediator. But many would benefit from a discussion framework that keeps bickering at bay and helps you bring your best thinking to the conversation. When there’s no mediator in your office or living room with you, here’s what to do.

Don't let yesterday use up too much of today. - Cherokee proverb

Set yourselves up for success

  • You’ll need 15 minutes (maybe less). Try not to give it much more.
  • For this to work, you must not talk when it’s the other person’s turn. Must. Not. Talk.
  • When it is your turn to talk, focus your air time on answering the question listed.
  • There’s plenty of time for discussion when you’re done. Shutting mostly up for 15 minutes of your entire lifetime is the equivalent of about .000041% of an average lifespan. You can do that.

The 15-minute self-mediation exercise

  1. Person A: In one concise sentence, what is the problem you want to solve?
  2. Person B: Do you want to solve that problem? If so, continue on to 3. If not, what is the problem you want to solve? Keep taking turns naming the problem until you can both agree on the problem that merits your attention.
  3. Person B: For a solution to be viable to you, what essential needs of yours must it address?
  4. Person A: For a solution to be viable to you, what essential needs of yours must it address?
  5. Persons A and B: Without discussion, take 1 minute to consider solutions that meet both sets of essential needs as much as possible.
  6. Person A: List your ideas for solving the problem you agreed to solve together and meeting both your essential needs.
  7. Person B: List your ideas for solving the problem you agreed to solve together and meeting both your essential needs.
  8. Person B: Pick one idea from either list that you’d like to pursue.
  9. Person A: Pick one idea from either list that you’d like to pursue.
  10. Persons A and B: Discuss each idea (or, if you agree on a single idea, discuss that). How does it help you? What might not work and why? How can you test out the idea in daily life?

Print it out and put it on the bulletin board or fridge so it’s handy when you need it. I’ve made it all pretty for you: Lenski 15-Minute Self-mediation