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Say hello to five dimensions of better disagreement
Word choice, good questions, and good listening skills and habits contribute to effective communication. We equip ourselves better when we align our verbal and nonverbal communication with intentions and attitudes that foster connection and build rapport.
The best conflict resolution and communication skills in the world are of little use if we can’t access them when we need them most. We equip ourselves better when we cultivate emotional agility and can maintain or regain our equilibrium in the face of stressful interactions.
Awareness of mental models
How we think about a problem influences how we address it. Mental models are the explanations and pictures we naturally construct in our heads to make sense of the world. We equip ourselves better when we examine this “invisible architecture” of the mind and understand its influence on our experience.
Good problem-solving process is like a reliable GPS — it orients us to where we are, guides us around obstructions, alerts us to important side roads, and helps us safely reach our destination. We equip ourselves better when we have a coherent process for organizing information and navigating the conversation.
Safeguarding the space between
The “space between” is the figurative space between us. Conflict and friction can damage the space between, but there are things we can do to buffer our vital relationships from the negative effects of conflict. We equip ourselves better when we negotiate in ways that acknowledge and honor the importance of the space between.
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