After my post Women and Conflict: Have You Lost Your Voice? earlier this week, several women wrote and asked variations of this question:
Are there good books or courses for learning better conflict management techniques so that I can find my “right voice”?
The short answer: Yes. The longer and more thorough answer: Maybe not.
I’ve been a trainer, teacher and coach for quite a while now. And the longer I do this work, the more convinced I become that the answer does not rest in learning new techniques for anger management, new recipes for dealing with difficult people, or new formulas for negotiating better, though these approaches do provide some respite. This dawning belief has certainly changed how I train and coach.
The real path to doing conflict better and creating a little more peace in our lives lies in learning how to access and use the real voice that is ours and ours alone. When we use our voices well, we sing.