Tammy Lenski

Conflict resolution tools and strategies for key relationships at work and home

The Conflict Resolution Toolbox

Use the right tool at the right time

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Great conflict resolution is about more than improving communication. It's about helping people keep their balance in the middle of difficulty. And it's about helping the conversation unfold in a way that great results are more achievable. With tools that help you improve communication, support people, and use good process, you'll stand out as a savvy problem-solver.

What we see depends on what we look for

First, follow the movement of the rotating pink dot:

Next, stare at the + sign in the center of the image.

Finally, concentrate for at least one minute on that same + sign.

Most people will see only a pink dot in Step 1. In Step 2, most will see the moving dot turn green. And in Step 3, after a short period of time, many people will see the pink dots slowly disappear. Some will also see only a green rotating dot.