Start with a small yes

In this episode

The outset of a difficult conversation often feels like a back-and-forth trading of position and perspective with little common ground. Here’s how to use the psychology of agreement to begin shifting that kind of positional debate to collaborative problem solving.

Show notes

• Jim Collins’ “right people on the bus”
• About shared reality
• Stephen Covey’s listening continuum
• The problem with hurrying to solutions
• An example of reciprocity in action