Great conflict resolution is about more than improving communication. It's about helping people keep their balance in the middle of difficulty. And it's about helping the conversation unfold in a way that great results are more achievable. With tools that help you improve communication, support people, and use good process, you'll stand out as a savvy problem-solver.
The secret good mediators know about listening
What can you learn about listening from a good mediator? We don’t listen with our answer running. Instead, we listen with our ears tuned to the curiosity channel.