Substance + inspiration = results

I want your audience to walk away with two things: Concrete conflict resolution practices they can begin applying immediately, and the inspiration to go use them.

Sample conflict resolution training topics for business audiences

• De-escalating angry customers/employees
• Staying calm and communicating clearly in conflict and under stress
• Confronting conflict without damaging the business or workplace relationship
• Transforming friction in workplace teams
• Mediating workplace disputes (for HR professionals)
• Managing incivility in the workplace

Sample conflict resolution training topics for ADR groups

• Creating the conditions that help clients stay calm and productive at the mediation table
• Handling difficult behaviors in mediation
• Building and marketing a successful private practice
• Advanced mediation and coaching topics