Stay calm and think clearly during conflict and tension

“I lose my balance in the midst of conflict.” “I get so emotionally overwhelmed that I can’t think.” “I’m intimidated by other people’s anger.” “I really struggle to keep my cool.” “I’m a mediator but avoid conflict in my own life.”

Have phrases like these gone through your mind? I hear them from clients all the time. After all, we don’t call them difficult conversations for nothing.

The best conflict resolution and communication skills in the world won’t help if you can’t access them when you need them most.

Learning the mechanics of effective conflict resolution and negotiation is a great way to advance your career and improve your relationships. But if the experience of being in conflict throws you off balance, you can’t use your good skills and knowledge as effectively as you wish.

I saw this first hand as one of the founding faculty of the United States’ first master’s degree in mediation. Our students learned from the very best. They got tons of hands-on experience as mediators and negotiators. And some would still stumble when it came to conflict in their own lives or when their clients grew frustrated with them.

Why did these smart, well-prepared, successful adults stumble in their own conflicts and negotiations even with all the learning under their belts?

For the same reasons any of us stumble:

Because great negotiation strategy can’t deliver for you if the other person’s tactics muddle your thoughts or shake your confidence. Because all those fabulous conflict resolution techniques aren’t much use if you can’t bring yourself to confront the problem in the first place. Because if you can’t keep your cool in a big argument with the love of your life, it’s really hard to access the good things you know you should do and refrain from the things you know you shouldn’t.

What if it could be different?

It can be. I’d like to show you how.

Based on a graduate-level course I’ve taught at four universities over a span of 19 years, Calm, Cool & Collected teaches you the basics for staying — and returning to — calm in tense conversations. The course teaches you to deeply understand what throws you and why, how to prevent it, and how to use that information to stay emotionally steady and mentally agile under pressure.

Calm, Cool & Collected is a self-study video course available 24/7 anywhere you have an Internet connection.

The course delivers three main modules in video format, plus a bonus module on confronting effectively. Each of the three main modules walks you step-by-step through the process of learning to manage your conflict hooks and communicate clearly under pressure:

What’s included?

• 15 videos with over 4 hours of lessons in 3 learning modules.
• A bonus module on confronting with confidence.
• Everything is online, accessible 24/7 via whatever Internet-connected device you choose.
• Future course updates and extras at no additional charge.

Who’s it for?

Calm, Cool & Collected is for you if…

• Your profession calls on you to stay mentally agile and emotionally calm under pressure.
• Your job regularly places you on the receiving end of other people’s frustration, such as in frontline and customer service positions.
• You aspire to a career where top-notch communication and problem-solving skills are highly valued.
• You love to learn new things and appreciate opportunities to look deep inside to discover new things about yourself.
• You’re a mediator or conflict management coach and want more ways to help your clients keep their balance in difficult conversations and negotiations.

How long will it take?

The course has 15 videos with more than 4 hours of lessons. It’s completely self-directed, so you decide when you start and when you finish. Some participants work right through the material in a week or two, some spread it out and work on it as they have time.

How long do I have access?

After enrolling, you have unlimited access to the C3 for as long as you like, via your smartphone, tablet, or computer, for as long as we offer it. In the event the course is closed down in the future, you will be given the opportunity to download all the content for your permanent use.

How much interaction will I have with other participants?

The course is a self-study course for you to do on your own, at your own pace. Tammy and other participants won’t be online with you as you take the course, though you are welcome to email Tammy with occasional questions.

What if I’m unhappy with it?

I would never want you to be unhappy. If you are unsatisfied with your purchase, contact me in the first 30 days and I will give you a full refund.

I’m a mediator. Will this be of any use to me?

So am I. I’ve used the material in this program myself and I’ve put it to work in two vital ways: (1) You know that sitting in the mediator’s chair can sometimes be the hot seat. Clients occasionally take their anger out on you. In court cases, clients’ attorneys may try to push your buttons or take control of your mediation. The pressure’s on to reach an agreement and time is running out. In moments like those, you need to maintain your equilibrium, collect your thoughts, articulate yourself well, and not let your own agitation get in the way of serving your clients with excellence. (2) You also know that one of our toughest jobs can be to help clients maintain their own calm and cool in the face of difficult negotiations. I regularly use the practical tools this course provides to help my clients get their feet back under them reliably.

Can I share the course with others in my company?

Please register each user separately. Contact me to get team discount pricing.

Can I expense the course?

Your organization’s specific policies will dictate whether or not you can expense Calm, Cool & Collected. Most organizations understand that investment in effective conflict resolution brings exponential returns. If you are required to justify the expense, consider these points:

• Building out your conflict resolution chops will improve your effectiveness and contribute to a healthy workplace dynamic.
• With lifetime access, C3 is a form of lifelong learning that has ongoing returns for you, your team, and your organization.
• The course is science- and research-backed. The instructor, Dr. Tammy Lenski, is an award-winning and internationally recognized conflict resolution expert who has taught this material at the graduate level at four colleges and universities.