Great conflict resolution is about more than improving communication. It's about helping people keep their balance in the middle of difficulty. And it's about helping the conversation unfold in a way that great results are more achievable. With tools that help you improve communication, support people, and use good process, you'll stand out as a savvy problem-solver.
Empathy fuels connection
Empathy researcher and bestselling author Brené Brown has put together a good primer on the important differences between empathy and sympathy: