Empathy researcher and bestselling author Brené Brown has put together a good primer on the important differences between empathy and sympathy:
Conflict resolution tools and strategies for key relationships at work and home
Use the right tool at the right time
Great conflict resolution is about more than improving communication. It's about helping people keep their balance in the middle of difficulty. And it's about helping the conversation unfold in a way that great results are more achievable. With tools that help you improve communication, support people, and use good process, you'll stand out as a savvy problem-solver.
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