Do you follow up with your mediation clients after the agreement ink has dried?
I do and always have. So do other good mediators I know. But I don’t think it’s as common a practice as it ought to be.
First and foremost it signals care. The participants know that you share in their desire to succeed. In addition, it signals your realism. We all know how hard it is to change habits. Over time, people develop dysfunctional ways of relating to one another. Agreeing to change behavior is one thing. Actually changing it is another. It also signals an opportunity. Fine tuning an agreement or making adjustments based on lived experience is not a sign of failure but of maturity. By following up you are creating an opportunity for the participants to trouble shoot and consolidate lessons.
When you do the job well—and care enough to check on parties later—people remember you. And sometimes, they even refer others to you.
Your thoughts about follow up? Any special things you do?
By the way…
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