In this episode
Watch a good mediator at work and you ll likely notice that good questions are her stock-in-trade. Watch a masterful negotiator and you ll see the same. If you want better conflict resolution results, learn how to ask questions that shift thinking and prompt fresh ideas.
Disclosure: One or more links in this post are Amazon affiliate links, which means I receive a few dimes from Amazon if you buy the book (at no extra cost to you). And, of course, I just turn around and spend those dimes on…more books. Which then inform my writing here, for you. It’s a beautiful cycle.