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Hearing is a physical process, listening is a mental one

11 April 2011 by Tammy Lenski

When he was 15 years old, audio engineering pioneer Bob Heil learned how to tune pipe organs. What he learned then about listening led to a client list that reads like the Who’s Who of 60’s and 70’s rock and roll…The Who. The Grateful Dead. Jeff Beck. Joe Walsh. Peter Frampton.

I heard Heil interviewed recently by Leo Laporte. Said Heil,

It was very important to understand how to listen. Hearing is just a physical process, but listening is mental.”

I’ve been defining good listening for clients and grad students and training participants for almost 20 years. And from now on, I’m going to be quoting Bob Heil.

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Filed Under: Effective communication

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Click to see the next question. Questions load randomly. Some have links for a deeper dive.

What else could this be?
What's the most important thing?
Am I being seen? Am I seeing?
A week from now, will this have mattered?
It's real but is it true?
What is the wish behind the criticism?
Why am I this angry?
Who do I want to be?
What is the problem WE are trying to solve here?
How has this affected me?
What's holding my attention?
What is the next right thing?
What would love do now?

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