A real apology

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Over the years many readers of this blog have shared with me their favorite conflict resolution videos, particularly the funny ones that teach a good, brief lesson at the same time. Here’s one that demonstrates the difference between an artificial apology and a real one.

In the video below, Big Bang Theory‘s Sheldon attempts to apologize to Amy for his bad behavior. After several attempts and corrections, he finally gets it right. Simple words and tone means everything in this instance.