I’ve been helping executives, teams, and mediators build alignment, forge better decisions, improve communication, and preserve or repair key relationships for 20+ years as a conflict resolution specialist and consultant.
Clients worldwide seek me out to address friction that could impair teamwork or damage high-priority relationships. Frequently, they want to develop the acumen and skills to navigate team or interpersonal conflict successfully in their professional roles.
I work with individuals, pairs, and groups. My work is anchored in this question:
How can we talk out disagreements in ways that reinforce our most important relationships and lead to better decisions?
I founded my conflict resolution firm in 1997 after a decade in higher education leadership, serving as a dean, vice president, and assistant professor. In addition to private clients, I’ve also served on the faculty of four U.S. graduate programs, including as co-founder of the world’s first master’s degree in mediation.
I earned my bachelor’s degree in world literature from Middlebury College, my master’s and doctorate in higher education leadership from The University of Vermont, and a post-doc certificate in mediation and conflict resolution from Woodbury College.
Why did I choose to become a conflict resolution specialist after starting out in higher education? I realized I had a knack for facilitating complex and knotty conversations, and that others saw this in me, too. Instead of facilitating, mediating, and coaching being a part of my job, I wanted it to be my job.
I live in New Hampshire with my husband of 30 years and an exuberant mutt.
I’ve had the good fortune to be recognized by my peers in the conflict resolution and higher education fields:
- The 2012 Mary Parker Follett Award from the Association for Conflict Resolution (ACR) for innovative and pioneering work in the conflict resolution field
- The 2015 Pioneer Award from the New England Association for Conflict Resolution for significant contributions to the conflict resolution field
- Inaugural member of the Association for Conflict Resolution’s Academy of Advanced Practitioners, 2013
- 2003 Master Teacher Award from the Association of Vermont Independent Colleges
- The 1997 Sister Elizabeth Candon Distinguished Service Award from Vermont Women in Higher Education
“Innovative and trailblazing.”
– New England Association for Conflict Resolution
“A top-notch learning and personal growth experience.”
– Jerry Greenfield, Ben & Jerry’s
“Won over a tough audience.”
– Lisa Miles, Eversource Energy
“Like changing the air in the room.”
– David Macy, The MacDowell Colony
“Far and away the best of the year.”
– Tim Maciel, Smith College
“Clever, insightful, and innovative.”
– Lee Whittier, American Kennel Club