Keynotes • Endnotes • Seminars • Webinars • Retreat kickoffs
Amplify your impact with my live conflict resolution, communication skills, and mediation training programs. I harness two decades of experience as a professional mediator and conflict resolution prof to teach practical, highly effective methods for talking out problems without damaging the personal or business relationship.
Speaking engagements include live and streamed keynotes and endnotes; half-day, full-day, and multi-day conflict resolution training; public and private teleseminars and webinars; and retreat kickoffs.
Popular conflict resolution training topics for business audiences
- De-escalating angry customers/employees
- Staying calm in difficult conversations
- Resolving interpersonal conflict
- Transforming friction in workplace teams
- Mediating workplace disputes (for HR professionals)
- Managing incivility in the workplace
Popular conflict resolution training topics for ADR groups
- Creating the conditions that help clients stay calm and productive at the mediation table
- Handling difficult behaviors and high-heat emotions in the mediation room
- Building and marketing a successful private practice
- Advanced mediation and coaching topics