The Conflict Pivot isn’t only for people who want to resolve their own conflicts. It’s for mediators and other conflict resolution professionals like you and me, too–people who help people resolve their conflicts.
I’ve been using the book’s principles and approaches in my mediations and consulting for years now and it’s changed the way I work. Here are the ways conflict pivots can help you in the mediation room and leave you with more satisfied mediation clients:
Help clients bring their “A” game to the table
When we can keep our cool and balance in conflict, we’re better able to access our good skills, our favorite tools, and our clear thinking. That’s true for our clients, too. When I’m headed into a mediation, I do whatever I can to help my clients bring their “A” game to the table, knowing they’ll be better served if I can help them this way.
To that end, I often use the conflict pivots as part of my pre-mediation work with clients (I’ll say how in the last section). More often than not, this particular pre-mediation work has paid huge dividends later in the mediation room.