Instead of using the phrase “yes, but” next time you’re in a disagreement with someone, try “yes, and” instead. The former sends a mixed message: “yes, that is true…but, no, it’s not.” The latter suggests that you agree with some or all of what the other person said and that you have some additional information to supplement their comment.
Conflict resolution tools and strategies for key relationships at work and home
Use the right tool at the right time
Great conflict resolution is about more than improving communication. It's about helping people keep their balance in the middle of difficulty. And it's about helping the conversation unfold in a way that great results are more achievable. With tools that help you improve communication, support people, and use good process, you'll stand out as a savvy problem-solver.
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