Conflict resolution strategies for resilient personal and professional relationships
by Tammy Lenski
Instead of using the phrase “yes, but” next time you’re in a disagreement with someone, try “yes, and” instead. The former sends a mixed message: “yes, that is true…but, no, it’s not.” The latter suggests that you agree with some or all of what the other person said and that you have some additional information to supplement their comment.
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This deep breathing exercise is used to regain calm and focus in tense situations. Try it now — it takes less than 30 seconds.