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Tammy Lenski

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Fine-tuning communication

Conflict hack: Yes, but…

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Instead of using the phrase “yes, but” next time you’re in a disagreement with someone, try “yes, and” instead. The former sends a mixed message: “yes, that is true…but, no, it’s not.” The latter suggests that you agree with some or all of what the other person said and that you have some additional information to supplement their comment.

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