On Tuesday, December 3, 4:00-5:00 pm EDT I’ll be joining colleague and friend Cinnie Noble in a conflict coaching teleseminar for the Association for Conflict Resolution. If you’re a member of ACR’s Workplace Section (or want to join), here’s what we’ll be up to on December 3:
When Conflict Coaching Prospects Call: How to Handle the First Phone Conversation
When a prospective client contacts you, how do you handle that all-important initial contact? How do you give them an accurate sense of what it’s like to work with you and how do you build credibility without chest thumping? And how do you assess what it would be like to work with them and the ways you can (and can’t) assist them?
In this one-hour session Cinnie Noble, Chair of ACR’s Conflict Coaching Committee (Workplace Section), will interview long-time conflict management coach, mediator, and author Tammy Lenski to explore these questions. Participants will walk away with ideas about these specific topics and more:
- The most important things to do in the initial conversation.
- How best to give prospects a taste of what it’s like to work with you.
- How to handle the “tell me what you charge” question with grace.
- What to do immediately after the initial conversation.
- How to use your website to support that initial conversation.
Continuing Education Units (CEUs) are available to ACR Advanced Practitioners who attend the entire teleseminar. For more information about the teleseminar, joining the Workplace Section, and CEUs, visit the Workplace Section Conflict Coaching Committee Teleseminar page.
Odds and Ends
1. Did you know that I regularly post links to interesting new conflict resolution, negotiation, and communication research and published articles on Twitter? Follow me on Twitter to stay in the know.
2. I’ve recently updated my Frequently Asked Questions page. I post answers to the questions I most frequently receive by phone and email and the page just got a much-needed update.
3. Thursday is Thanksgiving in the U.S. If you need a seasonal chuckle, here’s a Thanksgiving post I wrote several years ago: The Most Disastrous Thanksgiving Ever. Happy Thanksgiving!