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Tammy Lenski

Disagree Better

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Using good process

Good problem-solving process is like a reliable GPS — it orients us to where we are, guides us around obstructions, and helps us reach our destinations. We disagree better when we have a coherent process for organizing information and navigating difficult conversations.

Using good process 14 November 2018

Is the Einstellung effect interfering with your problem solving?

Another cognitive trap just waiting to spring on you.

Using good process 2 October 2018

The type of problem that makes conflict resolution harder

That damn gravity.

Using good process 5 September 2018

3 ways to turn adversaries into problem-solving partners

Stop trying to wrangle people into things. It’s way too much work.

Using good process 24 October 2017

Future-proof an agreement with a premortem

No DeLorean needed.

Using good process 3 October 2017

When the win-win solution is obscure

Learn from my pathetic post-grad school salary negotiation.

Using good process 15 September 2017

Sweeping conflict under the rug

What is that bump under the rug?

Using good process 24 January 2017

2 smart principles for resolving everyday disagreements

Not all disagreements require long talks to resolve them sufficiently. Sometimes you can use a pre-agreed principle to get them done and get on with your day. Here are two worth considering for your workplace team or family.

Using good process 17 January 2017

Think with your hands for better problem solving

New research is challenging the notion that thinking, problem solving, and decision making take place strictly in the head. And finally giving me some credibility after years of placing interactive toys in the middle of my mediation table. How do you put 17 animals in four pens in such a way that there is an […]

Using good process 26 July 2016

How starting a difficult conversation is like opening Fibber McGee’s closet

Starting a difficult conversation (or negotiation or mediation) can feel like opening Fibber McGee’s closet — chaotic, overwhelming, and hope-sucking. But don’t run. A colleague shared the closet metaphor with me years ago and I’ve passed it along to countless others since. The messy, over-filled hall closet was a running gag on the 1930s-1950s radio […]

Using good process 31 May 2016

Conflict resolution terms defined

A dispute is not the same as a conflict. Mediation is different from facilitation. I’ve had repeated requests for the language I use to describe and define common conflict resolution terms like these, so here’s the language I use and a PDF download suitable for printing.

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