One reason agreements and solutions fail is that they don’t sufficiently identify and address the root causes of the problem. Another is that they address behavioral elements of the conflict without also addressing systemic elements that drive the behavior. The Interrelationship Digraph is an excellent tool for overcoming both of these problem-solving hurdles.
Using good process
Good problem-solving process is like a reliable GPS — it orients us to where we are, guides us around obstructions, and helps us reach our destinations. We disagree better when we have a coherent process for organizing information and navigating difficult conversations.
Walk it out to work it out
Do try this at home. And work.
Don’t avoid small fights
As Ali said, champions are made in the gym, not in the ring.
Disagreeing in front of others? Take it “offline”
Let’s not make it more complicated than we have to.
When opinions contrast sharply, practice scales
There’s a whole lotta gray between the black and the white.
Choosing the right conflict resolution tools
3 questions for choosing the right tool at the right time.
Start with a small yes
Use the psychology of agreement to start your conversation right.
Slow down and be the Bedouin
It’s all about frame of reference.
Do the next right thing
The best kind of experiment.
4 handy principles for deciding when you can’t agree
Fallback criteria save the day. Again.