Let’s not make it more complicated than we have to.
Choosing good process
Discover ways to navigate difficult conversations more effectively.
There’s a whole lotta gray between the black and the white.
3 questions for choosing the right tool at the right time.
Use the psychology of agreement to start your conversation right.
It’s all about frame of reference.
The best kind of experiment.
Fallback criteria save the day. Again.
Another cognitive trap just waiting to spring on you.
That damn gravity.
Stop trying to wrangle people into things. It’s way too much work.
No DeLorean needed.
Learn from my pathetic post-grad school salary negotiation.
What is that bump under the rug?
Not all disagreements require long talks to resolve them sufficiently. Sometimes you can use a pre-agreed principle to get them done and get on with your day. Here are two worth considering for your workplace team or family.
New research is challenging the notion that thinking, problem solving, and decision making take place strictly in the head. And finally giving me some credibility after years of placing interactive toys in the middle of my mediation table. How do you put 17 animals in four pens in such a way that there is an […]
Starting a difficult conversation (or negotiation or mediation) can feel like opening Fibber McGee’s closet — chaotic, overwhelming, and hope-sucking. But don’t run. A colleague shared the closet metaphor with me years ago and I’ve passed it along to countless others since. The messy, over-filled hall closet was a running gag on the 1930s-1950s radio […]
A dispute is not the same as a conflict. Mediation is different from facilitation. I’ve had repeated requests for the language I use to describe and define common conflict resolution terms like these, so here’s the language I use and a PDF download suitable for printing.
“Get me outta here!” That’s the thought a lot of people have during workplace conflict. It’s the thought you have if you’re uncomfortable with conflict: I don’t like this. It’s messy. Maybe even painful. Get me outta here! It’s the thought you have if you’re too comfortable with conflict: This is going nowhere good. I’m […]
There are some things I want to say about mediation with me, things I hope you’ll ponder before we gather, things I hope will guide you as we talk. I may mention them a time or two during our time together.
Slow down and practice inside-out problem-solving.