Not all disagreements require long talks to resolve them sufficiently. Sometimes you can use a pre-agreed principle to get them done and get on with your day. Here are two worth considering for your workplace team or family.
Good problem-solving process
The way we structure and orchestrate a problem-solving conversation influences not only how the conversation unfolds, but also the solutions that become visible and the quality of participation by all involved. The following articles offer insights and ideas about using good problem-solving process to formulate and lead conversations that enable great ideas and decisions to be illuminated.
New research is challenging the notion that thinking, problem solving, and decision making take place strictly in the head. And finally giving me some credibility when placing interactive toys in the middle of my mediation table.
When friction enters a working relationship, sometimes the best path through isn’t to dissect it and talk about it. Sometimes the best path through is an indirect one — ask for a favor from them. Just like Ben Franklin suggested.
One of my summer projects has been sorting past articles by conflict resolution skill, since I get so many questions about specific skills. I’ve just completed the next two on the list: Starting a difficult conversation and confronting.
Design thinking is helping designers, engineers, and entrepreneurs solve problems more successfully and develop better products. Here’s how conflict resolvers can use one of design thinking’s most powerful steps to achieve better outcomes.
If you’re trying to solve a tough problem, is it better to push on through or take a brain break? Is it better to be out in nature or will the sidewalk do? Is it better to build on an offered idea or disagree and criticize it? Yes.
The 9-dot puzzle has been around for a while now, so maybe you’ve seen it. It’s a permanent resident of my conflict resolution activities toolbox. Here’s what it is and how I use it in conflict resolution to help clients problem-solve more creatively (as well as a Part 2 of the exercise that may be […]
One of the hardest tasks I face as a mediator and coach is helping people make big, difficult choices for themselves. Here’s how I use a refreshing and liberating new framework to help my clients decide between options when there is no clear frontrunner.