We use tools to do something more effectively and efficiently. But just like physical tools, ill-chosen conflict resolution tools will not yield the results we need. Here are three questions to help choose and use the right conflict resolution tools for the moment. If you want to build a house, you’ll need a very large […]
Good problem-solving process
The way we structure and orchestrate a problem-solving conversation influences not only how the conversation unfolds, but also the solutions that become visible and the quality of participation by all involved. The following articles offer insights and ideas about using good problem-solving process to formulate and lead conversations that enable great ideas and decisions to be illuminated.
Use the psychology of agreement to start your conversation right.
It’s all about frame of reference.
Fallback criteria save the day. Again.
Another cognitive trap just waiting to spring on you.
That damn gravity.
Stop trying to wrangle people into things. It’s way too much work.
Sit up straight. You’re missing something.