Let’s not make it more complicated than we have to.
Use good problem-solving process
Good problem-solving process is like a road map — it orients us to where we are, helps us identify an effective route to our desired destination, and helps us find an alternate route when we get stuck. We disagree better when we navigate the conversation coherently and have good options for extricating ourselves from quagmires we stumble into.
When opinions contrast sharply, practice scales
There’s a whole lotta gray between the black and the white.
5 ways to deal proactively with conflict while working from home during the coronavirus outbreak
We belong to each other. – Mother Teresa
Upstream conflict resolution
Get ahead of acute or chronic conflict.
How to disagree better
Have better disagreements in your personal and professional relationships.
Choosing the right conflict resolution tools
3 questions for choosing the right tool at the right time.
Start with a small yes
Use the psychology of agreement to start your conversation right.
Slow down and be the Bedouin
It’s all about frame of reference.
Do the next right thing
The best kind of experiment.
4 handy principles for deciding when you can’t agree
Fallback criteria save the day. Again.
Is the Einstellung effect interfering with your problem solving?
Another cognitive trap just waiting to spring on you.
The type of problem that makes conflict resolution harder
That damn gravity.
3 ways to turn adversaries into problem-solving partners
Stop trying to wrangle people into things. It’s way too much work.
When it seems trivial, pay close attention
Sit up straight. You’re missing something.
Future-proof an agreement with a premortem
No DeLorean needed.
When negotiations get stuck, be sure you do this
It’s not news that understanding the other person’s key interests is a crucial skill for your negotiation skills toolbox. I knew that when I went into the contract negotiation in the following story…and I almost blew it anyway. It took a question born out of desperation to teach me that some interests can be elusive, […]
When the win-win solution is obscure
Learn from my pathetic post-grad school salary negotiation.
Sweeping conflict under the rug
What is that bump under the rug?
2 smart principles for resolving everyday disagreements
Not all disagreements require long talks to resolve them sufficiently. Sometimes you can use a pre-agreed principle to get them done and get on with your day. Here are two worth considering for your workplace team or family.
Think with your hands for better problem solving
New research is challenging the notion that thinking, problem solving, and decision making take place strictly in the head. And finally giving me some credibility after years of placing interactive toys in the middle of my mediation table. How do you put 17 animals in four pens in such a way that there is an […]