We use tools to do something more effectively and efficiently. But just like physical tools, ill-chosen conflict resolution tools will not yield the results we need. Here are three questions to help choose and use the right conflict resolution tools for the moment. If you want to build a house, you’ll need a very large […]
Good problem-solving process
The way we structure and orchestrate a problem-solving conversation influences not only how the conversation unfolds, but also the solutions that become visible and the quality of participation by all involved. The following articles offer insights and ideas about using good problem-solving process to formulate and lead conversations that enable great ideas and decisions to be illuminated.
Start with a small yes
Use the psychology of agreement to start your conversation right.
Slow down and be the Bedouin
It’s all about frame of reference.
4 handy principles for deciding when you can’t agree
Fallback criteria save the day. Again.
Is the Einstellung effect interfering with your problem solving?
Another cognitive trap just waiting to spring on you.
The type of problem that makes conflict resolution harder
That damn gravity.
3 ways to turn adversaries into problem-solving partners
Stop trying to wrangle people into things. It’s way too much work.
When it seems trivial, pay close attention
Sit up straight. You’re missing something.
