Psst: It’s not about “resolution.”
Effective communication is one of the four key dimensions of every problem-solving conversation. Effective communication can be undermined by the kinds of strong emotions that typically accompany difficult conversations, so self-mastery is an important partner to communication skills. The following articles explore word choice, good listening skills and habits, body language, and the kind of careful attention to others that together shape effective communication in transformative conversations in team and business settings.
Move away from that keyboard.
It’s hard to get fresh perspective about our situation or the other person when we’re trapped inside a conflict. This simple question is excellent for tempering our certainty, engaging our curiosity, and sparking a shift in perspective when we need it most.
Some debates, arguments, and bickering go on and on, without leading anywhere (except to more frustration). If you find yourself in this kind of debate, or are trying to stop others caught in one, here’s a single question that’s almost magical in its power to help.
Our solutions are only as good as our understanding of the problem. There’s a good question we can use to help discover a problem’s roots. And we can turn it into an even better question by employing it liberally — more liberally than most of us naturally do.
One reason apologies feel hard to offer is that they’re colored by fear — fear of feeling shame, fear of feeling judged, fear of offering an olive branch that is not returned. To apologize, we must find ways to anticipate not only what will go wrong, but what also what could go right.
It’s not news that understanding the other person’s key interests is a crucial skill for your negotiation skills toolbox. I knew that when I went into the contract negotiation in the following story…and I almost blew it anyway. It took a question born out of desperation to teach me that some interests can be elusive, […]
The way you deliver feedback can make the difference between instant defensiveness and thoughtful consideration. One way to reduce immediate push-back is to “make it behavioral.” Here’s how to give feedback that’s behavioral and examples to translate the idea into words.