Conflict has a way of magnifying our bad listening habits. I frequently see the following listening habits get in the way of constructive and collaborative problem-solving during conflict and thought I’d flag them for attention.
Effective communication is one of the four key dimensions of every problem-solving conversation. Effective communication can be undermined by the kinds of strong emotions that typically accompany difficult conversations, so self-mastery is an important partner to communication skills. The following articles explore word choice, good listening skills and habits, body language, and the kind of careful attention to others that together shape effective communication in transformative conversations in team and business settings.
When I ask clients why they let a problem go on for so long before addressing it, a common reply is, “I was afraid I’d create more conflict by raising it.” It’s an understandable fear. Here are some tried-and-true ways to raise an issue for discussion without making matters worse.
Most difficult conversations ebb and flow between good progress and difficult moments, those times it’s a challenge to access our best selves and skills. Here are five common difficult moments and five powerful questions to help you through them.
The overconfidence effect is a natural bias toward believing that we’re better at something than we actually are. The overconfidence effect can distort belief in the accuracy of a strong memory, estimations of how long it will take to get things done, judgment about our intelligence compared to others, and even the reliability of eyewitness accounts. It can sabotage communication during conflict, too.
Being able to accurately discern someone’s emotional state is an essential conflict resolution skill. But even with both good will and skill, we have a fair chance of guessing wrong. Recent research suggests that when it comes to accurately figuring out what someone else is feeling, there’s one thing we can do that boosts our ability to get it right.
When words come out of your mouth that you instantly regret, here are some ways to recover from your faux pas and minimize the impact of ill-chosen words.
Couples can have big fights, frequent conflict, and even bicker all the time and still have healthy, fulfilling, and lasting relationships. How so? Recent research suggests that one factor in particular plays an important role in protecting a couple from the negative effects of relationship conflict: How well you think your partner “gets” you.
For almost two decades I’ve advised clients to avoid email and texting when tension grows in their important personal or business relationships. Is my advice still credible in an era so permeated by technology? A new study offers updated insight.