Being able to accurately discern someone’s emotional state is an essential conflict resolution skill. But even with both good will and skill, we have a fair chance of guessing wrong. Recent research suggests that when it comes to accurately figuring out what someone else is feeling, there’s one thing we can do that boosts our […]
When words come out of your mouth that you instantly regret, here are some ways to recover from your faux pas and minimize the impact of ill-chosen words.
Couples can have big fights, frequent conflict, and even bicker all the time and still have healthy, fulfilling, and lasting relationships. How so? Recent research suggests that one factor in particular plays an important role in protecting a couple from the negative effects of relationship conflict: How well you think your partner “gets” you.
For almost two decades I’ve advised clients to avoid email and texting when tension grows in their important personal or business relationships. Is my advice still credible in an era so permeated by technology? A new study offers updated insight.
It’s hard to get fresh perspective about our situation or the other person when we’re trapped inside a conflict. This simple question is excellent for tempering our certainty, engaging our curiosity, and sparking a shift in perspective when we need it most.
When we become too wedded to our own solutions, conflict resolution conversations can get pretty stuck. Here’s a trick of the mind to help us stay flexible (even when we’re sure our solution is brilliant), courtesy of Pablo Picasso.
When you’re tempted to dismiss someone’s concerns as trivial, or roll your eyes at the things people find to fight over, it’s time to sit up straight and pay attention. Because you’re missing something…and it’s worth your while to figure out what.
When we feel overwhelmed by a difficult conversation, we can get emotionally swamped and lose access to our good conflict resolution, communication, and problem-solving skills. Here are four quick techniques you can use when conflict muddles your thinking and you want your good skills back.
Some debates, arguments, and bickering go on and on, without leading anywhere (except to more frustration). If you find yourself in this kind of debate, or are trying to stop others caught in one, here’s a single question that’s almost magical in its power to help.
When we’ve put in effort to solve a problem, we want our solution, decision, or agreement to have every chance at long-run success. Here’s a powerful way to improve our plan’s ability to stand the test of time: Go back to the future and test it with a premortem.