The Einstellung effect is a cognitive trap that prevents us from seeing better or simpler solutions to problems we’re trying to solve. Here’s how to recognize it and reduce its effect.
Conflict has a way of magnifying our bad listening habits. I frequently see the following listening habits get in the way of constructive and collaborative problem-solving during conflict and thought I’d flag them for attention.
When we get into a conflict with someone, it’s natural to replay our experience of the conflict, both in our minds and as we tell others about it. Over time, this replay can begin to feel like The Truth About What Happened. But it isn’t.
Gravity problems make conflict resolution more difficult because they sidetrack us from actionable problems. Here’s how to recognize gravity problems when you see them, why they’re troublesome, and how to prevent them from hijacking resolution.
There are some problems and squabbles that aren’t worth our effort to pursue. Maybe we’re never going to see that person again, or it’s a small enough problem that we know we won’t care about it in a few days, weeks, or months. If your mind keeps chewing on little problems like these, try this brief visualization for letting them go.
Most people don’t want to be wrangled into doing something you want but they don’t. Here are three ways to turn them into your problem-solving partners and dissolve resistance.
When I ask clients why they let a problem go on for so long before addressing it, a common reply is, “I was afraid I’d create more conflict by raising it.” It’s an understandable fear. Here are some tried-and-true ways to raise an issue for discussion without making matters worse.
When a difficult conversation rattles you, using a centering question can help you get your balance back. Here are favorite centering questions I share with my clients, along with guidelines for developing your own.
What we believe about anger has an impact on what happens during emotionally charged conflict. Relief from the suffering of conflict can come from them changing how they act on their anger, of course. And it can also come from us changing how we think about anger.
We like to think of ourselves as rational beings, and yet we act irrationally in all sorts of ways. One way we act irrationally is with a type of faulty reasoning we use for decisions both large and small, influencing not just the agreements we reach, but also the process we use to reach those […]